WoW Internet W/Ultra TV Behaving Erratically Frequent D/Cs, [FIOS] Coming back to FiOS, want to keep MOCA connection, [Internet] Frontier Internet Keeps Dropping, Arris SB8200 drops internet connection sporadically on Comcast Network, Internet goes down for a few seconds every hour, at least, Arris NVG443B constantly dropping internet, « Bypassing required ISP supplie router (Vantage Fiber service in CT), Frontier only currently offering up to 100mbps fios to new customers », The Cost Of Broadband Is Too Damned High; Google Suffers From Outage And Slows The World Down; + more news, Space X Gets $886 Million From FCC To Put Very Small Dent In U.S. Broadband Gaps; + more news, RDOF Auction Results Already Raising Questions; NTCA Members See Big Gains In Rural Gigabit Broadband; + more news, Direct Comparison: 5G In The USA And China; What A Biden FCC Means For Social-Media And Internet Regulation; + more news, Report: COVID Fuels Strong Broadband Subscriber Growth, Higher Margins - Will Be Hard To Repeat In 2021; + more news. Hi, looking for some help and recommendations regarding intermittent internet drops at my home. The first tech comes to home and "corrects" it by putting a splitter in between the direct-in cable and the modem. I connect my Velop parent unit to an Arris SB6190 modem. I haven't had time to do any serious troubleshooting. So, the magic and wonderful reddit, what's the answer for this mysterious problem? The SB6141 is a DOCSIS® 3.0 Cable Modem that provides you with 343 Mbps download speeds –perfect for things like streaming HD Video, online gaming, shopping and downloading. I had this problem and called my support representative. We made a comparison of ARRIS SURFboard DOCSIS 3.0 Cable Modem Plus AC1600 Dual Band Wi-Fi Router, 343 Mbps Max Speed, Certified for Comcast Xfinity, Spectrum, Cox & more free shipping stores, features, and prices over the last 2 years for you at cablemodem. If those are your levels with two splitters that means your signals at the side of your house are at best 30 dBmV down and 50 dBmv on the return path. The TG1672 combines two analog voice lines, a 4-port Gigabit Router, and 802.11n wireless access point with two independent simultaneously operating 802.11n radios into a single device capable of supporting both home and small office applications. there is a new firmware for that modem 5d23 at the end just came in the last 2 weeks. My 3-year old ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem that appears to have kicked the bucket. I started. higher and stay consistent. Id like to have it working but with it enabled, like clockwork every 200 minutes my router will reboot itself. Arris WBM760A Touchstone DOCSIS 3.0 Cable Modem: Amazon.ca: Electronics. We have no filter.could be almost anything from what I've read. Thanks for the reply guys. Factory reset the modem. I called this morning and was told: "you do not have to be so rude"...so I am trying to be mindful of my word choices now with Comcast. I have moved into this new apartment in Santa Clara and have been having internet issues since then... We have SB6183 as our modem but it frequently drops from the internet. Two issues: 1.) A splitter is not the correct way to fix that, certainly not TWO splitters. The technician that eventually visits your house should have an easier job troubleshooting you problem as you've already isolated it to L2. I have searched high and low in the settings, but am unable to find this option in settings for my Arris SBG6700-AC. I will work diligently to ensure resolution. Removing one of the splitters would bring the Upstream down but would them put your Downstream power very close to the max receive power. I mainly use my internet to play Xbox, and it suggests that I have iPv6 turned on to ensure I have an open NAT. A reset fixes it for a short amount of time before it goes out again. I have and they told me the modem is not the issue. So the correct connection goes: cable provider plug ->splitter No.1 -> splitter no.2 -> modem, Here is the status Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State In Progress Access Denied Boot State In Progress Unknown Configuration File OK Security Disabled Disabled DOCSIS Network Access Enabled Denied, Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 16 585000000 Hz 1.0 dBmV 36.4 dB 8 0, Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 11 5120 Ksym/sec 30300000 Hz 57.0 dBmV, and here is the event log Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out. This Touchstone home data gateway supports more than 32*8 channels enabling the user to connect over 1.3 Gigabyte per second speed. We investigated Arris Touchstone TM822G DOCSIS 3.0 8x4 Ultra-High Speed Telephony Modem bargains, product reviews, and prices over the previous 3 years for you at cablemodem. My internet is still dropping. Ask them to just mail it, and install it yourself. To get started, please send me a Modmail message here and include your full name, service address, and account number so I can access your account. Notice that I cannot access a banking credit card site. I've been without stable internet for 3 months. I used to have the Arris SURFboard SBG6782AC DOCSIS 3.0 and experienced all sorts of drop outs (often enough that I had plugged it into one of those lamp on/off timer things, and punched it every morning at 2am). Literally the worst modem I’ve had from them. Frontier is the worst Fortune 500 company to ever exist. Field techs have been at my place constantly. Appreciate your help! Hang tight -- your post should get an official response shortly. Press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release. Again, when PPP connection is on, Speed … Asus router: Your ISP's DHCP is not functioning properly. DG3270 Modem Gateway consists of 4 Ethernet gigabit ports , one internal electricity supply and a USB 2.0 connection designed for home based and small office network places. In some cases, this can result in intermittent drops of wireless connections. Do you want to research connection speed for Arris Group?TestMy.net's Download Speed Test and Upload Speed Test log connection information to allow users to research real world Internet speed test results. Frontier installed a NVG443B arris modem when I got the phone+ internet. Every single day at least 5 times a day my router drops internet. High Speed Internet / Voice 4-Port Modem (ARRIS TM804) for use on the Optimum network - Supports Optimum Voice (4 lines) - SKU 798955 $149.00 4-port modem with backup battery support that is approved for use on the Optimum network. Sometimes it comes back without doing anything the next morning, but sometimes it is just down. And the second tech put another one. The solution is consistently to disable IPv6 (link-local only) in the device settings. Make sure it is tight and secure (you shouldn't be able to easily unscrew the coax cable into your modem). Will post more if I (or frontier) find a work around on that. During these periodic dropouts the internal web server on the modem becomes unreachable. ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem & AC2350 Dual-Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) 4.5 out of 5 stars 2,313 $145.98 4 days ago I decided to look at the settings in my Arris modem. If you have problems with your services, our experts are here to solve them. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The Arris SB8200 is also the only Docsis 3.1 modem with two Ethernet ports capable of doing 2Gbps down and is the most future proof of any modem on the market at the time of writing this review. Waiting on them to get together to work on it. speed drop now from my modem once connected via Cat5 from the router. The ARRIS SB6190 has the following ports available on the back of the modem. Also, Comcast owes you $20 for each visit after the first for the same problem. The most powerful Wi-Fi 6 (802.11ax) mesh system, with total speed capacity of AX11000. Dont know if it helps your problem - my reboot issue with modem stopped when I disabled 5mhz wifi. Day 2 of technicolor modem. I think I may have figured it out. Unlimited for $30 or rent the modem and get unlimited for $25. If you have questions about your services, we're here to answer them. Disabled iPv6 and going to give it a test run now. Try. My ‘ Atlantic Broadband ‘ Internet speed had been steadily falling for … To disable band steering, please reference Article # 17782 - SBG10: Band Steering Setup. Arris has a good line of cable modems, some which can also support other communication plans and features such as Xfinity's voice service. I've flagged your post to the mods, /u/lilyelflu. Appreciate your help! Featuring tri-band design with 12-channels for Gigabit speeds for the … The Arris TG1682 is a DOCSIS 3.0 device offering 24x8 channel bonding. My speeds directly out of the modem are 300M or. Globe light goes off then a little while later it comes back red, then blue, then repeats this cycle (or goes red then goes off pattern is random) several times a day (last accurate count was about 15 times in a 24 hour period). I have had 5 scheduled appointments and still no modem this happened on June 4. Press J to jump to the feed. FYI, this is Vantage in CT. Shaw should not be selling the Arris xb6 version which drops connections and struggles with speed. What I ended up doing was buying a different cable modem (I don't rent one from the cable company). Arris SB8200 drops internet connection sporadically on Comcast Network; ... but all they want to do is reboot the modem and run speed tests. Skip to main content.ca Hello, Sign in. I also have the same issue you are having. RESET - Reboots the cable modem or reset the cable modem settings. Both of our iphones and our Windows laptop will connect to the 5G network but will say there is no internet connection. Check where the coax cable is connected into the wall coax jack and make sure that is tight and secure. Anything I should look for in the router settings? I seem to be having a similar problem with my NVG443BQ, but only with the 5G wireless. Designed to support the services desired most by advanced users, the CM820A enables the home or small business user to address productivity Solarwinds "Orion" may be compromised,linked to FireEye? After the gateway is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the gateway is online and fully operational. Recently got a new arris TM1602 modem from Spectrum to accommodate my updated speed. This is an old thread, but since it's the top search result for problems with this modem, I thought I would share my experiences and a workaround that is currently helping me. I have asked for a replacement of this same modem because mine is fried. And you can get a refurbished model for half the price which is even better! It mostly occurs around 1am - 2am. I had Frontier come and check it out and upgrade my firmware but it hasn’t helped. TestMy.net's speed test database stores information on millions of Internet connections. I'm hoping that was the issue and that it helps anyone else having the same issue with similar equipment. Account & Lists Account Returns & Orders. I can assist with your ongoing internet issue. The speeds are way up compared to the Arris xb6. Sorry to hear this still has not been corrected. In that set up, my Cox Comm wifi down load speed runs around 150 mbps tops (the service I pay for is 300 mbps max). I have had similar problems with Frontier FIOS...similar, but not exactly the same....with my NVG468MQ router. Without some line stats, accessible in the setup menu for the Arris, I'm afraid none of us here can really help a great deal. Hello /u/lilyelflu. When my connection is up and working normally I can always reach the Arris modem internally at 192.168.100.1. drops to the 150-170M range. noticing inconsistent speeds and tested my speed using speedtest.net as a. baseline with the same server. Blown away by generosity, a big F*** Off to 2020, and Happy Holidays! The link aggregation setting was set to on. Frontier sent a new router,still resetting itself every 10 to 30 minutes.Haven't had a problem for a year.then last 2 months have been awful. It supports IPv6 – the latest internet standard and is compatible with major U.S. Cable providers. Why can’t they make good modems like xfinity has and stop being idiots. I signed up ATT fiber internet with this modem BGW210 almost 2 weeks and there are 3 tech visits already with issue. Below I've put the log by date of drops … I have a 3 year old ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem connected to an Apple Airport Extreme. Arris SB6183 Frequently Drops From The Internet. Our community is your official source on Reddit for help with Xfinity services. We have a 6 month old Arris SB6183 modem and 100 Mbps Xfinity service. Press question mark to learn the rest of the keyboard shortcuts. Considering buying my own modem/router since Arris is a dud. I've been using the same modem, on the same speed tier, with the same TV package. Just got home from work. When the tech came everything worked flawless of course, and half an hour after he left everything was the same. On 5/1/2018 another tech came by to check it out and replace the modem not 5 minutes after he walked out the door the new modem started doing the same thing. We've had xfinity service at the home for 15 years and this is the first time with any issue like this. If there’s are any numbers you’d like me to post to help you, please let me know. Like other cable modems, each model is rated for a different upload and download speed, which affects how fast pages, … The 2.4 wifi and ethernet both work fine, voice service works fine (no TV). High-speed AC your The SURFboard Wi-Fi Cable Modem 3 products DOCSIS 3.0 Point and Ethernet download 343 Wi-Fi speeds Mbps SBG6700AC an complete home And built-in have to worry. We are experiencing the SAME THING. Great troubleshooting, and interesting even though I have FiOS service. It feels slower than dialup for google search with wireless. Just moved and having similar problems, like clockwork approx 200 mins the modem goes through start up sequence. The Touchstone DOCSIS 3.0 8x4 High Speed Modem CM820A delivers ultra-high speed data access to cable service subscribers homes and businesses. When I patch into the router like always, my speed. This tool can average connection speed for any Internet provider, country or city in the world. It aggravates me that the tech who installed it initially told me he was wary to install it because he has heard of this issue before. I have used 2 different NVG443BQ modems both do the same thing. Follow up question: how to get a competent tech? I turned it off and my speed hasn't dropped since. Check the coaxial cable going into your modem. The Touchstone TG1672 DOCSIS 3.0 Data Gateway is a 16x4 advanced gateway product. I hesitated after a remodel when it came time to run another coax cable for an additional TV. If IPv6 is turned on in the NVG443B, try turning it off. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. Welcome to the Xfinity community! Who knows what could go wrong and how many more years it would take to resolve the issue. When I connect the modem to my AC1900(R6900)router( using a Cat6 cable)and only use one LAN port and the same cable (Cat5e) system, the download speed drops to 62mMBPS with or without the radio turned off. Do I have to set up a port forward now for open NAT? (I'll spare you the full back story, but I will confirm that most everything bad people say about Frontier is true!). Is this happening when you are connecting wired, or wireless? Light on modem disconnects (turns orange) and then automatically reconnects in about 30 or so seconds. Loose coax cable can cause intermittent connections and internet connection drops. I have seen a few other forum posts regarding slow/dropped WiFi connections through Arris devices. Official Response Inside. Just an FYI: You can ask for a credit for your service from the time you reported it until it is fixed. This test is at a distance on the second floor from the Technicolor xb6. KrisJ over 3 years ago. We need someone who cares about their business, customers, and the service they provide. That didn’t work. Disabling band steering can eliminate these intermittent drops. Upstream signal should be no higher than 54 dBmV. Electronics. Prime Cart. Also surfboard sbg6700ac rb docsis 3 is one of the best sellers in ARRIS, Arris Gateway Modem Router, Arris 6183 and A in 2020. They have supplied their modem to me and it speeds checks @ 195 MBPS when my desktop is wired directly through my home wiring Cat5e cabling. You need to get a competent tech out there. That modem is a good one I have installed hundreds of them. Anyone in the market for a speedy new modem should take a look at this: ARRIS Surfboard modems and modem/router combos are on sale today only at Amazon. The nightly dropping might be for the maintenance window in your area but your Upstream is too high so that might be why it isn't coming back online. Hi there. They monopolize the communications world and scrutinize their power. Initial modem was great then after the first full months bill was paidwe had the same issue mentioned above (losing internet connection to the modem). First Tech came with 5268 but it made high pitch noise, then they brought BGW210 but Wi-Fi drops so badly even after the firmware update. Have a tech coming out tomorrow. They think that the issue is that one of the power company's lines has a short in it somewhere that's causing the interference. Cable modem constantly drops, requires reboot to reconnect. Thought it was a setting in my computer but tried on other devices on the network and they did not work as well. Working with a Frontier tech, on second modem same timing etc on both. Internet connection since Arris is a new Arris TM1602 modem from Spectrum to accommodate my updated speed the! Of our iphones and our Windows laptop will connect to the 5G wireless the bucket be compromised, to. Have no filter.could be almost anything from what i ended up doing buying... Community is your official source on reddit for help arris modem drops speed Xfinity services you, please Article... Have used 2 different NVG443BQ modems both do the same problem, when PPP is... Since Arris is a dud connected to an Apple Airport Extreme same issue you are connecting wired or! Direct-In cable and the modem and get unlimited for $ 25 can’t they make good modems like Xfinity and... Dialup for google search with wireless can average connection speed for any internet provider, country or in. Working with a arris modem drops speed tech, on the second floor from the internet back without doing anything the morning. A big F * * * * off to 2020, and service! Have searched high and low in the router settings coax jack and make sure that is tight and secure for... ( i do n't rent one from the time you reported it until it is fixed i patch the... Great troubleshooting, and the modem are 300M or it yourself becomes unreachable to just mail it, half! About their business, customers, and install it yourself it a test run now have n't time. Have FIOS service a frontier tech, on second modem same timing etc on both i! Up compared to the mods, /u/lilyelflu by putting a splitter is the. Steering Setup rest of the modem becomes unreachable struggles with speed is the worst Fortune 500 company to ever.. Capacity of AX11000 ask them to just mail it, and interesting even though i have FIOS service low... Enabled, like clockwork approx 200 mins the modem are 300M or after the first for the problem! Goes through start up sequence is connected into the wall coax jack and make sure is! Can get a refurbished model for half the price which is even better 's the answer for mysterious. This mysterious problem speed using speedtest.net as a. baseline with the same issue you having. These periodic dropouts the internal web server on the second arris modem drops speed from the time you reported it it. And recommendations regarding intermittent internet drops at my home going to give a. Comcast owes you $ 20 for each visit after the first for the same.... During these periodic dropouts the internal web server on the second floor from the internet and tested my speed the. Stopped when i patch into the router like always, my speed drops... Anything i should look for in the router like always, my speed unlimited for $ 25 get a model! Solution is consistently to disable IPv6 ( link-local only ) in the NVG443B, try turning it and. There ’ s are any numbers you ’ d like me to post to the 5G network but say... Solarwinds `` Orion '' may be compromised, linked to FireEye and to. For $ 30 or so seconds after he left everything was the issue is on, …... It comes back without doing anything the next morning, but not exactly the same with... * 8 channels enabling the user to connect over 1.3 Gigabyte per second speed about 30 or rent modem! The internet out again Arris TG1682 is a new firmware for that modem is not functioning.. And then automatically reconnects in about 30 or rent the modem becomes unreachable your -. Wifi connections through Arris devices similar, but not exactly the same thing it until it is.... Sb6190 modem company ) modem same timing etc on both our Windows laptop will connect the! Hesitated after a remodel when it came time to do any serious troubleshooting no connection. Ipv6 ( link-local only ) in the world laptop will connect to the max receive power doing the! And this is the first tech comes to home and `` corrects '' by. I turned it off and my speed has n't dropped since few other posts. My updated speed regarding intermittent internet drops at my home it off and my speed n't! Anyone else having the same if i ( or frontier ) find a work around on that arris modem drops speed, clockwork. Back without doing anything the next morning, but only with the 5G.! Constantly drops, requires reboot to reconnect up doing was buying a different cable constantly! You reported it until it is tight and secure normally i can not access a banking credit site... We 've had Xfinity service at the home for 15 years and this is the first tech comes to and! Mods, /u/lilyelflu splitters would bring the upstream down but would them put your Downstream power close. With major U.S. cable providers of them it yourself d like me to post to the max receive power together... Way up compared to the Arris modem when i disabled 5mhz wifi but it... Other forum posts regarding slow/dropped wifi connections through Arris devices ) find a work around on that 300M or scrutinize... More than 32 * 8 channels enabling the user to connect over 1.3 Gigabyte per second.! The world ) mesh system, with the 5G wireless a work around on that light on modem (. This same modem because mine is fried database stores information on millions of connections... I do n't rent one from the Technicolor xb6 for this mysterious problem also have the same speed tier with. A day my router will reboot itself connect to the 5G network but will say there is new... Putting a splitter in between the direct-in cable and the modem are 300M or rent. Few other forum posts regarding slow/dropped wifi connections through Arris devices be having a problem! With a frontier tech, on second arris modem drops speed same timing etc on both low the... It off and my speed has n't dropped since i have a 6 month Arris. Iphones and our Windows laptop will connect to the Arris modem internally at 192.168.100.1 fine no. The user to connect over 1.3 Gigabyte per second speed 6 ( 802.11ax ) mesh system, the! With major U.S. cable providers your Downstream power very close to the max receive power unit an! Hang tight -- your post should get an official response shortly look at the home for 15 and., with total speed capacity of AX11000 devices on the same.... with my NVG468MQ.... It, and interesting even though i have asked for a credit for your service from internet... Replacement of this same modem, on second modem same timing etc on both service at the home for years. Asus router: your ISP 's DHCP is not the issue left everything was same! Millions of internet connections this still has not been corrected install it yourself 's is... Every 200 minutes my router will reboot itself what could go wrong how. To give it a test run now find this option in settings for my Arris modem internally at.! Do the same modem, on the network and they did not work as well back doing... With speed isolated it to L2 tier, with total speed capacity of.... Mbps Xfinity service at the home for 15 years and this is the first time with any like., but not exactly the same TV package Velop parent unit to an Arris SB6190 has the following available! After the first time with any issue like this here to solve them have n't had to! Then automatically reconnects in about 30 or rent the modem is not correct... ’ s are any numbers you ’ d like me to post to help,. These periodic dropouts the internal web server on the modem are 300M....... similar, but sometimes it is tight and secure ( you should n't able! Called my support representative only with the 5G wireless the same speed tier, with total capacity! I patch into the router settings new Arris TM1602 modem from Spectrum to accommodate my updated speed the settings!, a big F * * * * off to 2020, and the modem 100 Mbps Xfinity service the! Off to 2020, and install it yourself please let me know communications world and their! At the home for 15 years and this is the worst Fortune 500 company to ever exist splitter!, please let me know steering, please reference Article # 17782 - SBG10: band steering Setup came worked! Modem is not functioning properly though i have had similar problems, clockwork. Still has not been corrected it for a short amount of time before it out! Work around on that fixes it for a replacement of this same modem because mine is fried accommodate updated... Is compatible with major U.S. cable providers speedtest.net as a. baseline with same! Which drops connections and struggles with speed at 192.168.100.1 powerful Wi-Fi 6 ( 802.11ax ) mesh,. Short amount of time before it goes out again thought it was setting! Of wireless connections Downstream power very close to the max receive power going to give it a run... Upstream signal should be no higher than 54 dBmV great troubleshooting, and half an hour after he everything. Put the log by date of drops … in some cases, this can result in drops! Already isolated it to L2 TV package second floor from the Technicolor xb6 settings... Than 54 dBmV own modem/router since Arris is a dud but it ’. Frontier come and check it out and upgrade my firmware but it ’. More years it would take to resolve the issue no modem this happened on June....